You may return any item you purchased on JBL.com, within 30 calendar days of your package being delivered, subject to the terms & exceptions below.
We will gladly exchange your product for the same model (subject to availability) or give you a refund for the full amount of the merchandise including taxes. We will provide a free pre-paid label to return your order. Gift wrap and shipping charges are not refundable.
Personalized product exclusion: Once personalized orders have been processed, they cannot be cancelled or returned.
A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the sender address. Once you obtain a return authorization, we will provide you with a pre-paid return shipping label. You are responsible to securely pack the product and all the original contents. We strongly recommend that you use the original packaging, if available.
To return a product, click here.
For warranty service, click here.